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Service Operations Management: Improving service delivery

Johnston, Robert

Service Operations Management: Improving service delivery Robert Johnston - 2nd - Delhi; Noida Pearson Education; Dorling Kindersley (India) 2008 - 516

Includes bibliographical references and index

ISBN: 9788131715208

Subjects--Topical Terms:
Production Management
Service industries-Marketing

Dewey Class. No.: 658.515 / JOH P8

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