Greenberg, Paul <br/><br/>
CRM at the speed of light : capturing and keeping customers in internet real time 
Paul Greenberg 
 - New Delhi  Tata McGraw-Hill Pub.  2001 
 - xxiii,360 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>0070439508 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing-Computer programs<br/>Markets-Computer assisted instruction
<br/><br/><label>Dewey Class. No.: </label>658.812028546  / GRE P1