Johnston, Robert <br/><br/>
Service Operations Management: Improving service delivery 
Robert Johnston 
 - 2nd 
 - Delhi; Noida  Pearson Education; Dorling Kindersley (India)  2008 
 - 516 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9788131715208 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production Management<br/>Service industries-Marketing
<br/><br/><label>Dewey Class. No.: </label>658.515  / JOH P8