Crucial Conversations:tools for talking when stakes arching 
Kerry Patterson...(etal) 
 - New Delhi  Tata MCGraw-Hill Pub.  2003 
 - xv,240p. 
<br/><br/> Includes bibliographical references and Index 
<br/><br/><label>ISBN: </label>0071401946 
<br/><br/><label>Subjects--Topical Terms: </label><br/>,Psychology,Applied<br/>Communication
<br/><br/><label>Dewey Class. No.: </label>153.6  / PAT P3