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	1.	CRM at the speed of light : capturing and keeping customers in internet real time Paul Greenberg by Greenberg, Paul Material type: Text Language: English Publication details: New Delhi Tata McGraw-Hill Pub. 2001 Availability: Items available for loan: Deen Dayal Upadhyaya College Library (1)Call number: 658.812028546 GRE P1. Place hold Add to cart (remove)
	2.	Electronic Commerce : a manager's guide Ravi Kalakota, Andrew Whinston by Kalakota, Ravi Whinston, Andrew Material type: Text Language: English Publication details: Delhi Addison-Wesley 2000:2009 Availability: Items available for loan: Deen Dayal Upadhyaya College Library (1)Call number: 658.800285 KAL P0:P9. Items available for reference: Deen Dayal Upadhyaya College Library: Not for loan (1)Call number: 658.800285 KAL P0:P9. Place hold Add to cart (remove)
	3.	Successful customer relationship marketing : new thinking, new strategies, new tools for getting closer to your customers Bryan Foss and Merlin Stone by Foss, Bryan Stone, Merlin Material type: Text Language: English Publication details: London Kogan Page 2001 Availability: Items available for loan: Deen Dayal Upadhyaya College Library (1)Call number: 658.812028546 FOS P1. Place hold Add to cart (remove)

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