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1.
Service Operations Management: Improving service delivery Robert Johnston by
Edition: 2nd
Material type: Text Text
Language: English
Publication details: Delhi; Noida Pearson Education; Dorling Kindersley (India) 2008
Availability: Items available for loan: Deen Dayal Upadhyaya College Library (3)Call number: 658.515 JOH P8, ... Items available for reference: Deen Dayal Upadhyaya College Library: Not for loan (1)Call number: 658.515 JOH P8.

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2.
Services Marketing: people,technology,strategy Christopher Lovelock, Jochen Wirtz, Jayanta Chatterjee by
Edition: 6th
Material type: Text Text
Language: English
Publication details: Delhi Pearson Prentice Hall; Dorling Kindersley (India) 2010
Availability: Items available for loan: Deen Dayal Upadhyaya College Library (4)Call number: 658.812 LOV P10, ... Items available for reference: Deen Dayal Upadhyaya College Library: Not for loan (1)Call number: 658.812 LOV P10.

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