000 00663nam a2200229Ia 4500
008 230515s9999||||xx |||||||||||||| ||und||
020 _a8177584502
040 _aMAIN
041 _aEnglish
082 _a658.812
_bLOV P7
100 _aLovelock, Christopher
245 0 _aServices Marketing: people,technology,strategy
_cChristopher Lovelock, Jochen Wirtz, Jayanta Chatterjee
250 _a5th
260 _aDelhi
_bDorling Kindersley (India)
_c2007
300 _axvi, 594
500 _aIncludes Index
650 _aCustomer relation
650 _aCustomer service
650 _aMarketing
700 _aWirtz, Jochen, Chatterjee, Jayanta
942 _cBK
999 _c4587
_d4587