000 | 00663nam a2200229Ia 4500 | ||
---|---|---|---|
008 | 230515s9999||||xx |||||||||||||| ||und|| | ||
020 | _a8177584502 | ||
040 | _aMAIN | ||
041 | _aEnglish | ||
082 |
_a658.812 _bLOV P7 |
||
100 | _aLovelock, Christopher | ||
245 | 0 |
_aServices Marketing: people,technology,strategy _cChristopher Lovelock, Jochen Wirtz, Jayanta Chatterjee |
|
250 | _a5th | ||
260 |
_aDelhi _bDorling Kindersley (India) _c2007 |
||
300 | _axvi, 594 | ||
500 | _aIncludes Index | ||
650 | _aCustomer relation | ||
650 | _aCustomer service | ||
650 | _aMarketing | ||
700 | _aWirtz, Jochen, Chatterjee, Jayanta | ||
942 | _cBK | ||
999 |
_c4587 _d4587 |